Refund Policy

When you buy from ONPoint Medical, we want you to be happy with your purchase experience. We hope you love everything you receive, but if you encounter issues with your order, please contact customer care, within 30 days of your purchase, at so that we can make it right.

All purchases made directly on are backed by our Satisfaction Guarantee and do not apply to purchases made through other retailers, such as Amazon or third party physiotherapy equipment distributors. We recommend that you contact other retailers directly to inquire about their return policies.

Please note that customers are responsible for any and all costs associated with shipping a return to ONPoint Medical Inc.

Instructions to Return Items purchased on

Step 1

Contact with your order number and describe the reason for which you require your return.

Step 2

Return the order yourself via Canada Post, FedEx or any other traceable method. We encourage you to insure your package. We do not cover the costs incurred for shipping.

Please send your return to:

ONPoint Medical Inc.

100 Collip Circle, Suite 105

London, Ontario N6G 4X8

Please contact with any questions or concerns.

Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.

Within 30 days of purchase, we will refund the original form of payment for online purchases. Credit card refunds should appear within 5 to 10 business days on your online statement after they are processed.

Any returns after 30 days of purchase will not be accepted.

Questions? Contact